I had a problem with my Zumo, I sent it back for repair, no news, had to send multiple mails, then received an answer i had to buy a new one at special price, I agreed, nothing happened, had to write multiple e-mails, eventually I had to call and they told me my product was on its way to their warehouse. Then they asked me to pay in order to ship the product (that had arrived) I did and then...still waiting, more then one week after the payment, for the product. Unacceptable, outrageous. The worst customer experience I ever had.
