garmin

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Faulty watch/software - Customer Support AWOL.

Spent nearly £500 on their Approach S62 via American Golf in May 2020. Had a problem with their software, raised a support ticket - took a month to provide a useless response by which time I'd sorted the issue. More disturbing was a second fault when the watch alarm went off signalling an irregular heart beat - I wasn't wearing the watch at the time! It has also done this just as I was falling asleep - not a great experience. Have tried to contact their Customer Support twice over last 3 weeks - no response. Had switched from an Apple watch - a big mistake. Can't recommend Garmin based on my experience.

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Date of experience: Sep 18, 2020