Have owned various Garmin watches, I did have an issue with one particular model however the customer service team made it super easy and the device was actually replaced twice due to same issue with the strap but always without any hassle or fuss. Quick return of original item and replacement sent . Since I have upgraded there was a small software error and customer service contacted me right away with information on how to resolve it quickly and easily at home. Only reason it is not 5 stars is because I have had to return items and had the few faults but its technology it happens.
