garmin

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No regard for disabled customers

Well that can I say? Bought a watch that didn’t have the functions advertised, I am disabled and so explained I can’t return or have people coming to the house, 0 care or consideration from the customer support team, one day just sent UPS to my house to pick up the watch unannounced! (I have a poor immune system hence why I couldn’t do this/have people coming!) tried to resolve multiple times over email and via the chat function with no concern for what I was saying and no offer to help other than they could only refund if they received the product. I wish I’d never bought from them, caused me weeks of stress from late delivery, uncaring and just generally not listening customer service and being left with an expensive product that doesn’t do what I need it to. I’ve been in tears with the stress of it.

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Date of experience: Jan 30, 2025