The software is truly amazing, they have so many features that Zendesk is missing and Freshdesk is also much cheaper.Unfortunately, their support is horrible. I called their support phone number to get help with a very small issue and instead of helping me and answering my questions, the representative transferred this phone call into an email ticket so someone else could help me via email a day later.It took them about 10-14 days to solve my issue over emails. I had to talk to 3 different representatives. I really don't like their support but I still think I will be using Freshdesk because the features that the software has are incredible in my opinion.
