1: Their customer service was terrible. at least 4 times I was just ignored mid conversation. 2: Their Instagram integration is wonky AF. its called Instagram DM but instead pulls every comment like and message as a new chat ticket ! good luck sifting through that. 3: Their web chat widget integration is very complicated.4: Their Shopify Integration for chat doesn't work. so no way of knowing if that "un-named chat" person is a current customer or potential one. 5: Their user interface is easy to understand but... is missing some key features. You cant delete customers only archive. You cant delete chat bots once you install them. You cant undo a lot of things so when your new and trying to figure out what's what you'll end up with a load of crap you made by mistake creating with no way to undo or delete. cant even delete the demo customers it adds when you first start using.
