Abysmal, the CEO has shown time & time again that profits over a good product is their ethos. I'm not alone in this sentiment, many former users have switched (reddit,a simple search) since their HORRIBLY executed migration 6 months ago. To name a few : dark UX patterns (stripe sent an email that my USD is being sent, then FRESHBOOKS was like "oh heres your canadian" GIVING ME NO INDICATION I HAD THE WRONG BANK SET UP THUS I WASNT EVEN ABLE TO BLOCK THE PAYMENT AND RETURN THE MONEY TO MY CLIENT. even though HISTORICALLY for 6 years ive been reliably getting paid in USD. Their migration FAILED on so many levels, holy shit). Once freshbooks deceptively converted my money, they also took 198 dollars as a fee LOL THIS IS NOT A JOKE. Icing on the disgustingly overbaked cake is that their conversion rates are WORSE than national banks.Neglecting small business owners since covid, that is forsureSigned,a dedicated premium user for 5+ years, bye
