On Monday night my personal Facebook and email were hacked, which gave the hackers admin control over 3 different business accounts!I immediately flagged this to Facebook by every method possible, business help support tickets, email, every phone number I could lay my hands on. I’ve worked full time on this for a week because the risk to my businesses is huge.3 days later, of course, a hacker used my ad accounts to run an advert for an RC Drone at £5100 budget per day. Apparently facebooks automatic checks thought this was totally normal behaviour and let it happen. Only the frozen business cards stopped the spend, when they couldn’t take the huge debits they wanted.5 days in and I’m no closer to getting control of even one business, let alone the three I have to manage. Support have been non existent, they’ve closed tickets because of ‘lack of evidence’ and silly reasons (not answering messenger within 1 minute).This company are an absolute joke - how they can expect businesses to use them is now beyond me. Scams and issues everywhere, and it’s no surprise with this kind of business support. I’ll battle with them until I get my accounts back but we are going to have to take our marketing budgets to google.
