Yesterday I called to complain that the office of Life Storage on Laurens Rd. in Greenville, SC, is never open and that I feel vulnerable going into a huge, empty facility with no control over who may come in after me. I was told by the person I called that "we can run our business any way we want" (that's a quote). The office hours are permanently visible on the door (weekdays from 9:30-6:00). She said that there's another paper "on the door" (it actually was on the window beside the door and had a lot of other writing on it) that said they would only be open from 9:30-12:30 this week. She added that it would be that way next week also and why should someone just sit there when nothing's happening. I have paid a ton of money to this place and there is zero concern about my safety complaint--a view that's shared by others I've talked to. Of course, once your things are there, they know you're trapped and there's no need to live up to their part of the bargain. If I could give less than a one star, I would.
