My client, a small non-profit with a PAID Jotform account, had me create (only) two forms in the past 10 months. The support is laughable. I have filed 16 support tickets in this time; three remain unresolved. There is an average 7.5 responses from "support" for each ticket, many of which don't apply to problem. My client has paid me for the hours I've spent trying to resolve these problems. I continue to try to convince them to go to a more reliable form software. MANY of my support tickets have been labeled "Private" by Jotform, so they don't appear in a forum (because the responses are embarrassing to Jotform), so others may not benefit from my work. I see that Jotform is anxious to roll out new functions, but first need to focus on the existing that aren't working properly.
