jotform

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Major outage and data loss; customer experience disappointing from Jotform

Update: Our company Jotform account has been impacted for 18 days by a technical issue from the 3rd of July, 2023. Our business had over 100 electronic forms that the data went missing; I'm pleased to update you that we received the forms, and the data was restored on the 21st of July. Systems do fail occasionally; communication is key in these situations, I did not want to come to a public forum to get action in our case. We are appreciative that the back-end developers were able to recover our information. Jotform is great intuitive software, the best in the market for digital form solutions. It was unfortunate the outage created a prolonged impact.

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Date of experience: Jul 03, 2023