I lost access to my account when yahoo experienced IT issues a few days ago. Been trying to reset my password since with no success. Waited 24 hours between attempts, exhausted all the solutions offered by the yahoo help centre. Phoned yahoo customer service Tuesday and managed to speak with a person after phoning 5 times and each time I was put on hold for about an hour then disconnected. The advisor couldn't verify my account even after using my passport and couldn't offer any explanation.Phoned again today, another hour on hold, disconnected, phoned again, managed to speak to a person after 50 minutes on hold, who couldn't care less to resolve my issue. I honestly couldn't believe how on earth you can have such terrible customer service in 2024! I've never experienced anything like this before!After that kept trying to reset my password many many times and wasting many hours and in the end it finally worked after 4 days....I have started disconnecting my yahoo email address (which I've used for over 20 years) from all my accounts after this utterly disgusting experience.
