I’m sorry True Harness feels this way; after having multiple harnesses from you and them lasting for years. Only reason I purchased a 2nd one for our dog, Skywalker is I wanted a backup and loved it (used it until his death); we have referred True Harness to many people we met in our travels as a full time RVer and walking him through many parks over the last few years. Skywalker was very rough and if any harness was going to tear, it would’ve been his harness. As I told you on the pink harness for Maizy we got it in but did not use it for over a month after receiving it as we were working on her walking with a lead leash. Maizy is extremely gentle with the harness and there is nothing in her inside kennel or in our Tiffin Bus that she could’ve torn it on. She only wears it for her walks as Skywalker pretty much stayed on all day and a bunch of nights. Knowing fabrics as I do (I was a designer and worked with fabric daily for 30 years) I feel there is an issue with the fabric of the harness. After much thought on your response that it was over your 60 day warranty (this was by only a few days) I will no longer be using your products or giving out referrals on it If I felt Maizy could’ve damaged the harness in her daily activities I would not have even contacted you on the issue. I feel your 15% discount was an insult as the leash being used for less than a month and the fabric looking like it was dry rotted on why it was ripping & worn looking. So I am ordering another harness from another vendor who offers the same product Have a blessed day Joanne MurpheyOn Aug 14, 2024, at 6:25 AM, Katie Williams (TrueHarness) wrote:Your request (62021) has been updated. To add additional comments, reply to this email. Katie Williams (TrueHarness)Aug 14, 2024, 18:25 GMT+7Dear Jonanne, We’re so sorry to hear about the issue with your harness and appreciate you sharing your feedback with us. 😔 We understand your disappointment, especially given your positive experiences with our products in the past. As your order is slightly past our 60-day return policy, we can’t offer a replacement for this harness. However, as a token of our appreciation for your continued support, we’d like to offer you a 15% discount on your next purchase. Please let us know if you’d like to use this discount for your next order. Your satisfaction is our top priority, and we hope this helps make things right. Thank you for your understanding.Thank you,Customer SupportTrueharness Joanne MurpheyAug 14, 2024, 00:10 GMT+7image0.jpegI wish to ask you why our harness is falling apart. We have purchased several harnesses from you in the past and they lasted years (for my dogs Skywalker & Possum). This one is only a little over 2 months old since getting it and we waited almost a month before using it as we were still teaching her to walk properly with a lead leash. As you can see from my picture the fabric is coming apart. We live in our MotorHome so there is nothing that when we come inside could be catching on it. Maizy wears it for 4 walks a day and when we take her in our truck which has a full seat cover & then we take it off inside the MotorHome after she drinks her water. I am very disappointed with this harness as it has not lasted like the others I’ve purchased. Please advise me with your opinion. Thank you
