I bought 4 tickets to see a movie for $51 for the next day. Apparently something went wrong on the website and accidentally bought for current day. Did not recognize the problem until after movie time had passed. Contacted customer support and got canned response about refund policy (no refunds after showtime). Filed complaint with BBB, same canned response about policy. BBB has them listed as a A+ rated business despite the 1 star average review on the BBB site. Google Reviews, Yelp, Trust Pilot also 1 star. I will never do business with them again and have requested they delete my data.If you use their website or app to make purchases, just know that they will gaslight you about their site/app only offering theater info, showtimes, and movie info. This is clearly untrue, because they also offer the ability to purchase tickets. This is where their business model falters. They take zero responsibility for errors, mistakes, and stand by their policy's of no refunds. You're better off buying tickets directly from the theatres where you are likely to get more goodwill should something unexpected happen. Fandango Media can't be expected to show any goodwill, Beverly Hills isn't cheap. Awful company. If you try to seek restitution, they will drone on about how "we just provide theater info, showtimes, and movie listings." They sell tickets from their site, but claim they only provide free information. Makes no sense. Whatever is going on, you sell something on your site/app and every theater says they can't help if you purchased through Fandango and Fandango says they can't help because "Primarily, Fandango is an independent company and does not receive any portion of theater ticket revenue." So basically, using their service is rolling the dice.
