Lesson of the day: Never book through Expedia!last week I booked a hotel for a friend how was visiting. I approximately twelve house before he was to arrive saying he had a severe cold and was going to stay home. So, I logged into Expedia to let them know that he would not be making the stay. I was assured by the person I was chatting with that they had canceled the trip and that I would be receiving half credit. I was told once that came through I could submit it to the trip insurance for reimbursement. Two days later, the credit still had not hit, so I reached out to expedia. Today's rep told me that he had read the chat and she did not relate that she had canceled the stay on my behalf. Even though I downloaded the transcript of our chat and have proof to back up my understanding. The second Customer (dis)service Rep, assured me I could file the claim, then provided me with the wrong insurance company contact info. Once I found the the policy, I was told that my claim was not able to be considered because I did not have a form from a doctor to validate my claim. I will NEVER book through expedia again!!!
