expedia

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Redeeming flight credit - fail

Caution when redeeming credit.I bought a flight and then cancelled it shortly after. I was credited the flight cost to use on the same airline. When i went to redeem the credit 6 months later, the amount was penalized and reduced by more than half of the credit i had owing. The explanation was that 'because i am changing my flight'. The flight i was 'changing' was the flight that was cancelled 6 months earlier and that had been and gone months earlier. Regardless of when you try and book a new flight, it will be considered a 'flight change' from the previously cancelled flight, and you will be penalized. Expedia will place the blame on the airline of course. It is a very deceitful practice, and entirely unethical.

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Date of experience: Mar 15, 2025