My experience with #Expedia Teams, including but not limited to Customer Care, Grievance Handling & Resolutions:I booked hotel in multiple European countries through Expedia, Dubai. I received no communication from Expedia regarding self check-in at my first stay at Budget Flats Brussels. Even after multiple requests to share proof of this communication with me, I received noneI had made full payment towards my stay there, well in advance. Making a full payment means that the customer is definitely going to be staying there. An Expedia agent said I didn't follow-up on my fully paid booking. This is ridiculous (refer to point 3)6. I and my travel partner reached Budget Flats Brussels at 7 PM. There was noone there. We called numbers stuck at the reception desk for almost three hours. No answer7. We got on online chat with #Expedia, where first, agent Sarthak, then, agent Sneha from #Resolutions team took 2 hours, without a solution 8. I and my travel partner are travelling alone, and it was our first time in Brussels. It was late at night; we do not speak French, and were helpless in a foreign land10. My travel partner is a cancer patient; she started throwing up due to exhaustion11. #Expedia's treatment of us has been disappointing. Even after many calls (for which my travel partner is paying because of international roaming charges), and even after speaking to many #Expedia representatives, we still do not have a resolution12. An #Expedia representative told me that calls to Budget Flats Brussels are going un answered - proof of incompetence of Budget Flats Brussels, which comes under #Expedia window13. In the middle of the night I had to book another hotel, travel there along with my cancer-patient travel partner who was throwing up due to mental as well as physical trauma and stress 14. I had to pay the new hotel too which was an additional cost.15. An #Expedia agent told me I didn't have to pay Pullman as "the stay had been arranged by Expedia" - this is incorrect. I have shared proof of payment to Pullman Brussels, with #Expedia. 16. If I was not supposed to pay, why was this not communicated to me and to Pullman Brussels??17. #Expedia has called on my travel partner's number which is on international roaming. All calls have lasted between 45 minutes to three hours. No resolution. Calls have come, not taking local time in consideration19. #Expedia team members are unaware of what the earlier person has said; we have been repeating the same story, to multiple people20. #Agoda, #TripAdvisor, #Trivago, etc., please take noteWe were homeless in Brussels which is unsafe, made to run around at midnight, had to pay twice for our stay in Brussels and have paid big money for incoming international calls. Repeating - two single ladies, one being a cancer patient and unwell due to the incompetence of #Expedia. I want complete refund of the full payment I have made to #Expedia for the stay in #BudgetFlatsBrussels
