This was my first time trying to book a holiday through Expedia, and it was an absolute nightmare. The payment didn’t go through at checkout, despite trying multiple times with different cards. It seemed like nothing had been processed—but in the end, they had actually taken the payment.Trying to get a refund was extremely frustrating. Customer service was completely unhelpful, constantly pushing me to contact the airline directly, even though I had booked a full package through Expedia’s own platform. No one wanted to take responsibility.In the end, it took nearly three months to get my money back, and only because I involved my bank to force the refund.I don’t trust this company and won’t be booking anything through them again. If something goes wrong, you’re completely on your own.
