I have been using Eventbrite for years and honestly have not had any issues...until this week. We use eventbrite for our business and lessons that are taught. We opened up registration this past week and had the set amount of spots for each class. All of the sudden at the end of the day we notice that one of the classes has 5/4 spots sold......and we were like what is going on? Come to find out that it is a glitch in their platform... This is the response I got."Basically what happens is the following:For General Admission Reserved Seating events as well as non Reserved Seating events this can happen. The idea here is that this can occur with payment redirected websites (like PayPal, which you are using), as we have no control over the length of time the payment takes to be completed on the payment processor's side. All orders were placed at the same time within seconds of each other, which is the reason. You can see that 2 of the orders we placed on pretty much the exact same time, down to the second.So it basically boils down to bad timing, it's not ideal I understand."The whole purpose of this company is to sell tickets and I would think it is important to be able to sell only the amount of tickets you have!!! Really!! Basically i was told that I have to deal with this....which is a major issue as they were all sold out so who do i let down. Very disappointed that this is an issue. I even asked for them to at least refund their fee since they did not fulfill what they claimed and all i got was that they were "sorry" but i would have to deal with it. Beware before you sign up with them!!
