Seemed a pretty good service but we were sold tickets to a fake event and have been unable to get any help from Eventbrite to get a refund. Everything about their site prevents you from getting to support you need to resolve issues. Worse yet, the owner of the location where the fake event was to take place has reported the organizer of the event but tickets are still for sale to this fake event - total scam and Eventbrite not doing anything to prevent.