I did an online booking for a National Trust PolesdonLacey in Surrey on the 16th Oct their booking system let me book on the actual day we wanted to go I made sure it was correct that it was on the day the 16th it was before 9am I booked it. When I received my email it stated Monday the 19th Oct! I most definitely didnt make a mistake I rang thro to the Nat Trust they said they would look into it but were saying the system wouldn't have let me book on the day I was actually going but I know it did.. so it was their error not mine.. as I explained I wouldn't have booked the following Monday my 2 dogs were at our minders the Fri 16th which we payed £30 pounds plus we were in Essex area and we wernt allowed to be mixing after that day due to Covid restrictions being put in place so no way I would have booked the 19th i know their system let me book it... They finally came back to me yesterday the say they are very sorry but no refund will be given we were Nat Trust members for many years that meant nothing it seems now looking at these reviews on here and probably many other places that Eventbrite are just stealing people's money how National Trust a so called charity can use such an awful company to book tickets do this event brite ever refund? Doesn't look like it to me
