This company seem to be scammers, use at your peril!!!. They have taken £153 out of my account and I have sent them email upon email for my money back and they send out a standard email keeping you in a loop. Tried to trace a phone number which is attached to a voicemail - any other form of contact is non existent. I sent another two emails today and they are bouncing back. There is no customer complaint or anyone you can speak to. I will persist as Eventbrite should not get away with conducting business this way with no form of accountability by taking monies - when you speak to your bank they advise to go back to the provider but how can I if Eventbrite have no way of allowing costumers to reach out to get money they have taken. It seems their tactic is hoping that we will forget about the monies they have taken but I will persist.Update on 14 November - I received a response on 9th November and was told they will get back to me with my refund. I have sent two follow up emails to someone called Francisco from the EventBrite Customer Success Team who is dealing with this - all email no phone contact possible - (interesting they are called customer success as there has been zero success). Still waiting for my funds to be returned to my bank account. The radio silence continues with Eventfright. I will keep you posted.Update: 28 Nov - at last a response stating that they will not refund as they cannot see that I had pressed a pause button. It is a total shambles as you cannot speak to anyone to talk through the process it is all very robotic. I have asked twice for it to be scaled up so I can speak to someone - pending a response. I can see now how this company has had such bad reviews - it’s unimaginable the way they conduct their business with such lack of care.June 2024 - they have well and truly taken my money and run off. Use them at your peril. I unsubscribed and now they have taken my email address and sending their marketing spam - I have unsubscribed over and over and somehow they seem to recapture my email address. Please know what you are getting yourself into with EventFright a truly awful experience!
