Extremely Disappointed with Eventbrite's ServiceI purchased 6 tickets for the Over 30's Daytime Disco at Charlie's Loft in Milngavie for 24 August. Unfortunately, due to personal circumstances, I was unable to attend. As per Eventbrite’s refund policy, I reached out on 10 August to request a refund. After receiving no response, I tried again a few days later and finally got a reply from Mr. Billy Milligan. I explained that I would be happy to transfer my tickets to the next upcoming event instead of a refund.Mr. Milligan informed me that transferring tickets wasn't possible but assured me that if I purchased tickets for the next event, he would refund the cost of the original tickets. Based on his promise, I went ahead and purchased 6 new tickets for the Over 30's Daytime Disco on 5 October 2024. I immediately let Mr. Milligan know, expecting the refund as he had stated.Despite multiple emails and a brief response from Mr. Milligan saying "Will do" regarding the refund, I am still waiting for my money. It’s been incredibly frustrating and disappointing to be misled and ignored like this.I will be extremely wary of using Eventbrite again. Their customer service is unreliable, and they did not follow through on their promises. I truly hope that Charlie's Loft finds a way to sell tickets directly to the public in the future because I will no longer be using Eventbrite to purchase tickets.Not a great experience at all. Very disappointed!
