Eventbrite has HORRIFIC customer service on a subpar platform. There has been a "bug" on my event series from trying to upload a single video - a VERY simple functionality that every other event hosting site offers. It has been 7 WEEKS and Eventbrite "support" (available ONLY via chat and email, no phone number) has been useless. Every person I speak to simply tells me that "engineering is working on it" and "they'll submit an escalation". Even when being escalated to a supposed supervisor - Beatriz, my emails are going completely unanswered! How can a company still be in business when it takes 7 weeks to get a fix on such a small issue. I am losing valuable marketing time due to their lack of action and responsibility. Incompetent. Unacceptable. Terrible Company. Terrible Product.
