The situation experienced by Celina is exactly the same as mine.Etsy cancelled my order with a seller because according to the retailer the payment processing was taking too long.I was completely unaware of the cancellation which was an 80th birthday card.To add insult to injury my account is now suspended - no idea why - Etsy seem to be incapable of reading my e mails & either say there is nothing wrong with my account or that I MUST have received an e mail from themI would just tell them to stuff it but I have bought many items from Etsy.
