I have had appalling service with three companies that sell on Etsy. Two were sellers of "Vintage watches". The latest is called Eternawatches (the name is a duplicate of a famous watchmaking company). My watch was not dispatched for days after it was ordered and then went overdue on delivery. I had chased the company throughout, they kept saying it will be "with you soon" and when I finally got tracking information, the courier still had not received it. So Eternawatches unilaterally cancelled my watch on the delivery date and made a refund, yet to be received. Etsy would not permit me to leave any review because "a refund has been made" I wanted to warn others about poor service bt Etsy would not allow it. They are also practically impossible to contact by any method.