I purchased ESPN+ back when UFC started showing fights on the channel. I was happy until last weekend (1/23) when I paid $70 for UFC 257 and the app crapped out on the whole western half of the US. I have literally spent 5 or 6 hours sitting on hold by phone to only finally give up it's Thursday and I've been calling since Sunday. I sat on hold for over two hours on Tuesday and at least an hour on every other day. They only offer two options to get in touch with customer service by phone or online chat I have sat on the online chat for hours on end as well! It says it's will be an hour wait so I sat there watching the timer go down to within a couple minutes of the agent coming on then suddenly it says "you left the conversation," when in reality I never left I sat there watching to make sure I got through! This exact same thing happened multiple times with the online chat! I'm sure they have a lot of very mad customers but the amount of time this is taking is completely unacceptable! I shouldn't EVER no matter what company spend like 9 hours trying to get through to someone for a refund. I've read other reviews where people somehow got through and spoke to a so called *customer service agent* and it was some Indian guy who barely spoke English and had no idea what was going on! I read like 3 reviews saying that! ESPN is a legitimate company why is their customer service so incredibly horrific?? I pay a lot of money to them along with millions of other people and apparently they are putting any of it back into their services! This is definitely the worst experience I've ever had dealing with something like this it's truly ridiculous. I absolutely love watching UFC and am forced to go through ESPN+ Im probably going to cancel and look into illegally streaming like Dana White is always complaining about. This train wreck last weekend with ESPN+ crashing for millions of viewers is going to force many to do the same. What a joke this experience has been. I'm going to have to go through my bank and file a fraud claim which means my debit card with all my bills and accounts gets shut off so I'd have to go through everything and change it which I was trying to avoid but I haven't been able to reach ESPN for the life of me. It's unbelievable a company of this size is so unbelievably I'll equipped to deal with customers they obviously are pocketing all the money and paying bottom dollar to have 4 dudes in a shack in india run their customer services.
