ESPN

1.2
1.2 from 899 Reviews and Ratings
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Not the first time we have reason to complain, but to WHOM, therefore, warning YOU

As many ESPN+ customers have said, "If I could've given zero stars, I would have!" For three years now... I can hear ya'll now, "First time, THEIR fault, second time, YOURS!" I hear you, I do; if my Husband, who is compromised in many ways healthwise, didn't love his university football and basketball, I wouldn't have given ESPN+ the time of day past the first year's third week. Problems: TERRIBLE streaming ability; game goes out more often than it's on; "We are unable to play this video at the moment. Please try again later." shows up more than game play. Another problem we have is the number of commercials that DO present during streaming, C'MON, we're all already paying for this service, ESPN+!!! Many of those commercials are overlapping game play!!! The first year, I called to get a human when I cancel; was definitely going to give our complaints... never got a single human on the phone, so, therefore, I did cancel online AFTER going through a maize to be able to do so. The second year ( my Precious Husband was unable to comprehend why I didn't want to subscribe and there's no way I'd break his heart) I went ahead and cancelled online AND got to talk to a human when several of our schools' important games were dropped from ESPN+ and change of broadcast not listed on regular ESPN satellite service. The Human at that time said there was a last minute bidding and the games' broadcasts were picked up by other networks. For one of those games, by the time we found out where we could watch the rest of the game, it was 4th Q, less than 7 minutes to play. OK, by that time I could've blown a fuse just by standing near a power pole, but, but, but, THIS year, didn't want to subscribe myself, but you already know why I did, and what I noticed is: more commercials during gameplay; same ridiculous streaming issues; game video just plain dropped (!!!) and more & more conference games are "on" (and I'm using this term very loosely) ESPN+ rather than broadcast on cable/satellite or plain old TV reception. What is wrong with conferences/schools agreeing to STILL be broadcast on ESPN+???? If it wasn't for my Husband, for whom I'd subscribe again, ESPN+ wouldn't see another cent from us!

1
Date of experience: Dec 17, 2022