emirates

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When is extra leg room not leg room

11 of us travelled on Emirates from Bham to Dubai/Sydney 28 October 23 and returned 16 Nov back into Bham EK0039 flight.We paid for extra leg room seats 80J K H so that we could relax and have sleep on the long journeys ahead of us. On 3 of the trips the air stewards were respectful of our space, given we were next to where they served the food and drinks with their trolleys. They were all quiet during the long flights once drinks and food had been served so myself, husband and son could sleep.However, on the flight from Dubai to Bham this could not be a worse experience if Emirates tried. The team were inexperienced (bar one professional) one of them swearing so we could hear F"** word as the curtains were left open, explaining what she required in men. The food and drinks trolley was left next to my husband within an inch of his feet so they stepped over him each time, apologising for waking him up over the next 3 hours. A team of 6 stood in our area having a meeting.After 4 hours into the 8 hr flight, I politely asked if they could move the trolley so we were not disturbed and it was really disrespectful given we had paid extra for the seat. The deputy and mgr came to see us to apologise and talk to their team and moved the trolley. I showed the mgr a picture. The mgr took my phone and email details to formally respond, but 9 days later still no response. Very disappointing, given 11 of us travelled. The previous 3 flights were really good.

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Date of experience: Nov 16, 2023