UNBELIEVABLE EXPERIENCE ACROSS 4 FLIGHTSNFFT26.If things go wrong, that's when you discover just how good or bad any company is. There is NO telephone number to discuss issues - Email only, with a self generated 30 Day response. Emailed on 1st December,2023 as I write 2nd January 2024 No response received. Below are my 2 Emails in addition to completing claim form, as any Credit Card company require the customer to allow the merchant the opportunity to resolve in the first instance. :-Holiday of a lifetime for both myself and wife to celebrate our 60th birthdays, saved for over the past 5 yrs.Emirates chosen, flights and seats (extra £532) - Didn't actually sit in any of them on any leg.Emirates changed aircraft on Leg 1 - didn't inform myself that our seats had been changed from two together in economy class on upper deck. Leg 2 - in light of above, with my wife being upset and not being able to sit just the two of us, I paid another additional £1,230 for business class. Leg 3 - just allocated random seats, again not what we had paid for. Leg 4 - were actually finally allocated the correct seats we had paid for HOWEVER, having sat on the aircraft for over 2hrs everyone was offloaded back into the airport, having received no less than 8 emails stating different departure times. My wife by this time was very unwell and unable to walk very far. A further Email offering complementary refreshments at restricted outlets, with restricted menu was then received, we were unable to partake of any of these. The airport was is chaos with no one knowing what was actually happening. Eventually we boarded another aircraft some 8 hrs after our scheduled departure, allocated random seats again !I work for the British Government in Community Safety , Trading Standards , Competition and Markets Legislation and whilst European aviation EASA and CAA applies to certain situations, I would expect the highest of standards from Emirates.Consequently within 48 hrs of arriving back in the United Kingdom, I received a further Email from Emirates (without prejudice) crediting both my wife's and my Sky rewards with 40000 air miles.I very much look forward to all the relevant refunds and compensation from Emirates shortly, as United Kingdom relevant legislation requires the complainant to seek remedy with the merchant in the first instance, which should be undertaken promptly and fairly.Should you require further information, don't hesitate to contact myself directly on the below contact telephone number.Respectfully submittedPete Shakespeare. Direct Dial UK +44 7984189289. Email ............. given Booking Ref 1764202008067 Mr Peter Shakespeare 1764202008068 Mrs Deborah ShakespearePlease view my below complaints with regards to our recent and only experience with Emirates, over 4 legs between Manchester Uk and Thailand, via Dubai.All four legs of journey encountered problems, with not one leg going according to plan.We booked our holiday of a lifetime seven months in advance and in respect of Emirates paid for specific seating on those four legs, costing an additional £532.00 GBP. We were not allocated any of our pre-paid seats on any of the four legs.In order that our holiday start was not ruined, I even paid an additional £1,230 for Business class on our 2nd leg to Thailand as due to operational matters the aircraft was changed.Our final leg from Dubai to Manchester, resulted in all passengers being offloaded to a aircraft fault and a subsequent delay of nearly 8 hrs.I understand that things can go wrong, however our experience of all four flights must surely be exceptional, we are both in our 60s and my wife suffers ill health with her legs.I have submitted the below claim, via Emirates website, having originally being informed that someone from customer services would contact myself, (this apparently is incorrect advice from the Emirates advisor)I can be contacted directly on +44 7984189289 should you require further information.Respectfully submittedPete Shakespeare
