terrible. i booked a flight for my daughter the return was a disaster.she was not informed that if you had a stopover in sydney airport you were locked out from 11pm to 4am. her check in was 2am. she was then told to wait outside with the homeless and that they had security? that was supposed to keep you safe. When asked how was she to chekc in at 2am they said "perhaps the staff will let you in if you knock on the entrance doors?!?"she found a room for the hours needed as she is brighter then the PM of Australia. thank God.Melbourne was no better, she had a 6 hour delay and had a membership number and was told she could not wait in the emirates lounge because her last part of the journey was with ther alliance jetstar?it was put to them that it was the itinery they had given her wth?, when she said she would pay (which she didnt have to do) they still refused her entry.Emirate let her down, we were really quite impressed with all ther "care about you videos', total lie. Aside from Emirates, Australian airports in particular being ignored by Qantas staff, are a complete joke, only go there if you are a true idiot.
