if there is a zero star i will give them 0.I was going to take my flight from london to malaysia ,when checked in they can not find my name,i clearly holding a ticket with all the confirmation on it. unfortunately they not allowed me to board, i have to stay in hotel for a week and buy a new ticket from another airline. customer service was very poor, they took you round and not take responsibility for any mistake they made. no refund was given. I was shocking . been using this airline for 10 years now. I would strongly not recommend it to anyone . Think twice before you buy tickets from this airline.
