If I could give NO stars then I would have. This airline is the worst ever. Takes peoples money fraudulently and retains funds that don’t belong to them. This constitutes THEFT. Absolutely disgusting to deal with. Their customer services are appalling and shouldn’t be in existence. I’m now in the process of contacting the President, once I can source an email address for him. If anyone can assist it’s Sheikh Ahmed bin Saeed Al Maktoum I wish to speak with. Tim Price their CEO had totally ignored me so I’ll pursue my complaint to the hierarchy of this dreadful organisation. Avoid at all costs they steal your money!!!