Firstly our luggage did not arrive in Sydney from Dubai. we arrived about 10pm and were told our luggage hadn't made the flight but would be there the following morning at 7am and delivered to our hotel by, at the latest, lunchtime. We had apple tags in our cases and indeed our cases did arrive in Sydney airport at 7am. HOwever despite this and the fact that our hotel was 15 minutes from the airport we did not receive our cases until 9pm and this was only after several calls to Emirates trying to establish when in fact we would receive our luggage. They were not interested. They advised they had closed the case early afternoon as it had now been passed over to a courier. Customer service was absolutely shocking. Our first day of our holiday was totally ruined and Emirates could not have cared less. Secondly the food on the flights was appalling. We were served up dried up chicken and for breakfast a totally burnt apple pastry. On this trip we flew with Emirates Quantas and Air New Zealand and Emirates was by far the worst we experienced.
