I travelled from Birmingham to Dubai with Emirates. I always loved EMIRATES AIRLINE which means for me travelling means, ONLY AND ONLY EMIRATES. However my experience with Birmingham check in staff, and the duty manager has forced me to say, that was my last ever trip with Emirates. The check in staff and line manger has exhibited an adverse behaviour and harassed me until I have boarded myself in the flight. From check in area where my hand luggaged was fussed, I fixed it, then my hand bag was weighed too, to include it in my hand luggage allowances. All my life travelling with Emirates, my hand bag was never weighed however when the staff who lack training in diversity and respecting passengers, such rules could be rolled out on the spot, I learnt from Emirates check in staff on 13th April 2024. I was threatened to be off loaded from the flight too. PROPER EXHIBITION OF POWER when given to less able personnel. The line manager involved another staff member to take my ID at gates by lying that my baggage tag has got ripped, NOTHING OF SUCH information may come to the staff who are serving gates and check-in, in the history of aviation. The real truth was, the staff held my passport in his hand and actually questioned me if I have taken staff's pictures. I had taken the picture of the gate, to remember for writing my complain. My passport was handed in only when I said what was the true fact. I mean when will such staff ever receive the training to serve the passengers equally, I wonder? ONLY AND ONLY my hand luggage was weighed at the gate that night, the rest of the passengers were just allowed to enter the gate. I was thinking such a good airline once, has polluted the image of this great airline so much which may only be sanitised when these staff will receive continuous training on customer services and diversity and respect. I will file a complain however, I request you all, if possible, for your dignity do not travel with EK.
