I was due to travel on the 18th April from DXB/Dubai back to Manchester with my family, what a disaster from Emirates and the Airport staff.I totally understand the flood issues which happened on Tuesday 16th of April, however we were not due to fly until Thursday 2:30pm.The minute we entered the airport it was absolute chaos with passengers everywhere no communication or system in place for anything, no one to speak to get any advice or support.We had no choice but to sit on the floor as there was no where to sit. We were given 1 meal voucher in the 10 hour we waited which was sent by email, which we used in McDonalds, even this was subsidised to a (child size meal), nothing else was offered in time we waited, so we paid £25 each for access to airport lounges. A total of 14 hours in the Airport! We felt very frustrated as there was no Emirates Staff in sight. Failing to provide care of to their own customers, leaving them stranded in the airport. Runways were clear from flooding, the only information we were given by airport staff is they are having technical issues. I really hope Emirates have learned from this as I am a frequent traveler with this airline. I have submitted a claim form online for compensation on our flight, I really hope Emirates give all the passengers a refund/compensation on the flights due to the bad service received.
