My cousin recently travelled from Australia via Dubai to the UK before heading on to Budapest for a river cruise to Amsterdam, a tripOf a life time. My cousin arrived at Birmingham airport last Thursdays morning after 24 hour delay in Dubai to find no Luggage. Having tried for days, no answered phone, no email reply or able to online chat we went to Birmingham airport on Sunday morning to try and get answers they needed. We established eventually luggage was still in Dubai and will be for some time. Even when the luggage arrives in Birmingham it will take time to process due to limited staff in customs. Shopping trip needed so my cousin could at least enjoy their cruise. Shopping in Shirley & Solihull for 2 people on a 2 week cruise in just a few hours is a challenge. Buying everything from shoes, underwear, toiletries, full outfits & costing a fortune, challenge accomplished. My cousin’s experience has been a night mare after packing in Australia for some time for this trip of a life time. On top of this my cousin immigrated to Australian 56 years ago so this would have been our first meeting face to face. In stead of having an amazing time doing amazing things thanks to emirates our time was spent shopping and trying to get answers. I’m extremely disappointed with the airline which I have always perceived to be world class. We met a couple at Birmingham airport who were in a similar situation to my cousin who had traveled from Vietnam their flight had been diverted to London so they had to get a flight to Birmingham to pick up their car. The woman was so very upset I cried with her after hearing their experience. Since, I have spoken to a friend today who had same experience, a trip of a life time to Vietnam ruined a few months ago again luggage did not arrive this was well before Dubai weather conditions. Although I appreciate the problems in Dubai last week with unforeseen weather circumstances there are far too many unhappy customers. Emirates you really need to sort your logistics out as this is causing a lot of unhappiness for many customers who pay you well to give them experience they will never forget. I do hope you are addressing your problems as this is unforgivable.
