Emirates flights are okay, although the quality of the food and the attitude of the cabin crew has deteriorated markedly in the three years since I have regularly flown with them (about 6 flights a year).What has always been terrible and has gotten much, much worse in the same time period is the online booking and inevitable customer support follow-up. Emirates webpage is awful and frustrating to use. Just now, I tried to book from Karachi to UK and back again. I entered all my information waited 5 minutes for payment options, got sent backwards for no obvious reason, finally paid and was then informed by the page and via email that I had not been ticketed. Customer support on the phone in Pakistan told me my payment had been refused. I made another identical booking. Guess what? They charged me for both.I won't bore you with the details, but as of now I have been charged twice and had my time wasted on two webchats, totaling 90 minutes. The representative for the second webchat was truly awful. With their unfriendly, unaccountable and hostile attitude, they should not be in a customer facing role.
