Inexistence and ineffective Customer Service. My suitcase was broken in a Emirates flight more than a month ago, K2 Global Ltd is the company managing the replacement which denied a same brand replacement. Since 17/05 I raised the complained to Emirates Baggage department to obtain a brand for brand replacement. No response from Emirates, there is no way to escalate an issue, I am a frequent flyer which needs the suitcase and my requests have been completly ignored (calling every 2 days). Emirates is proud to sell itself as a world class airline, I am afraid to say their Customer Service is not better than a budget airline.
