Shockingly bad customer service. On Aug 19th 2024, we asked Emirates if they could update our Confirmation of Delay report (DXB/M/RPA/170724/16520399). The update was required by our travel insurer after a missed connection resulted in a significant delay. Despite chasing up our enquiry with Emirates on Sept 5th, we still have no response leaving us out of time to pursue our travel insurance claim.For a company which seeks to lead aviation and set a benchmark within the industry, Emirates establishes a very low bar for standards in customer service.
