Flew business class from Tokyo to Dubai 27 November. Emirates damaged my Samsonite suitcase, acknowledged liability and filed a report. Having heard nothing from Emirates after 2 weeks, I called Emirates and was told that K2 global - a baggage company - would be in touch. K2 called to arrange collection of the baggage on Tuesday 17 December (no designated time - customer has to be available all day) - courier did not show up. Same thing happened on Wednesday 18 December. Have emailed K2 and have yet to get a response. Shame on you Emirates!
