We booked our holiday to Thailand with Emirates Holidays. Our hotel and transfers were fine but the flights to Thailand were awful. The cabin crew appear to be poorly trained, hence poor service. They advertise that we should drink plenty of water but when we requested a glass of water in order to take important medication, we were told “you will have to wait”. The water never came. We asked for a beer, we were told “I will see if there are any left”. Again, no drinks offered. We were only offered drinks with the meal/snack that was served during the flight. When we arrived in Dubai, we decided to purchase our own bottled water to take with us on our connecting flight.The flight to Thailand was even worse. A certain group of passengers who were obviously known to cabin crew were extremely well looked after, staff offering a continuous flow of beer, only to them. The comfort of other passengers was disregarded. Totally unprofessional behaviour! We weren’t looking forward to our flight home but we needn’t have worried, it was fine, obviously better trained, more professional cabin crew.We have noticed a decline in standards with Emirates over the past couple of years and feel that they are now more on par with budget airlines and because of this, we have chosen alternative travel arrangements for next year.
