Paid for an extra legroom seat to and from Dubai to find as it was at an emergency exit it had less room than a normal seat because of the over hang from the door. Complained to Emirates who took 3 months to respond . They told me I should have looked at the Terms and conditions when booking the seat as it states that ‘sometimes exit rows ending in A and K when located near an emergency exit may have legroom restricted ‘. There was no mention of this in my receipt for booking. Literally nothing at all and Seat 80A has extra legroom seat next to my booking . The only mention of a legroom issue is located if I read all the way through the terms and conditions to clause 8.8 !! Yet they still charge for an extra legroom seat room seat Furthermore they told me ‘they believe they are an industry leader not only in style and content but also in transparency and ease of use in the booking system !!Really!!! So it appears that all emirates customers now need to read through all the many pages of T and C’s to confirm you are actually getting the service you have paid for. Make sure you aren’t ripped off in the same way. Shameful behaviour from a premium airline
