My husband booked an Emirates holiday for our babymoon and accidentally put his nickname on the booking and not the name in his passport (Jos instead of Jocelyn), we rang emirates at the check in desk to change it but they said it was too late as within two hours of the flight. I then boarded the flight by myself crying with our very large suitcase (28 weeks pregnant). He tried to buy a new seat on the same flight but they refused even though it was 8.15 and the flight took off at 10. So he went home and got the first flight the next day (bought a new flight). He is now with me on our holiday and spending half the time on hold or on the phone to emirates who are bouncing him between the airline and emirates holidays and refusing to change the name on the return booking because he was a no show for the outbound flight. He was not a no show he made a small mistake on the booking. This is totally unacceptable. Completely disgraceful from an airline that prides itself on being the best.
