I emailed a complaint but never got a response.I travelled from London health row to Dubai on 6th April 2025 EK4 20.40pm with my husband and 2 sons This was out first time with Emirates.However, we were disappointed with the serviceThe flight was delayed and we were on the plane for over an hour before it took off.My 9 year old accidentally buzzed the attendant as he did not lknow the controls, because he did not want anything she told him off because she had to respond.He later buzzed her for water and a snack as he was hungry (He had had dinner but boys are always hungry, she told him that there were no snacks and gave him a cup of water.The meals were delayed as the ovens were broken this is something we overhead as there was no communication from staff so we could not get any sleep as meals were served so late. My 14 year old son was hungry and there was no consideration to older children. Due to how late the meals were served we could not sleep till late which meant that everyone was exhausted and had a negative impact on day 1 of the holiday.I am lactose intolerant and I asked the staff for soya or oat milk for a coffee to wake me up, staff told me no and said that I can only have it if I was on business class. I explained that they should cater for people with food intolerances and that if I can get alternative milk on easy jet then I should be able to get it on a Emirates flight, she laughed and walked off. I had to call her back so that I could get a drink as she failed to offer me anything else.The staff were not friendly or welcoming and I actually felt that I could not ask for anything, I appreciate that we were economy but I expect Better service.On the way home 13th April 2025 we were called I was referred to as mr. Claire Newman not mrs) as someone had vomitted in the seat that I was supposed to travel in, they wanted to move me from a row in the 40’s to a row in the 70’s away from my family. I informed staff that I paid extra for us all to sit as a family and they said that I had to email for a refund. I said that this was not acceptable and that we should travel together. We were left standing on the plane in the way of other people getting knocked as we were in the way while they cleaned the seat, my 9 year old was crying as even though his dad was with him he was upset that he was not allowed to sit with me. Staff were good cleaning the seat so we could sit together and I was thankful that I got to sit with the family.They had oat milk and gave me a small carton for my coffee which I was very happy about. However, they did run out of Diet Coke.
