Flight, No Help — Avoid!I booked a long-haul flight from Birmingham to Penang through a travel online agency "Get A Flight", flying with Emirates — or so I thought. What they didn’t make clear at all during booking was that the second half of our journey (around 7 hours) which was with FlyDubai, would be nowhere near the standard you expect when you pay for Emirates.On the FlyDubai leg, we were stuck with no in-flight entertainment, no pillows or blankets, and extremely uncomfortable seats — an absolute nightmare for such a long flight. It was hands down the worst flight my family has ever endured.When we reached out to the agency to complain, they washed their hands of it and said it wasn’t their problem — even though they failed to tell us about this big downgrade at booking. They just told us to contact Emirates directly and offered no help whatsoever.To make matters worse, my husband and son are stuck on the same dreadful FlyDubai flight for the return leg later this year, which they are now dreading.If we were told from the start that flying with Flydubai on the 2nd leg of ours journey would not provide the basic long haul ammenties we would not have booked this flight. We will never book with this agency again and will avoid Emirates too — they should be clearer when selling a codeshare with an airline that offers such a poor experience for a long-haul journey. If you’re considering booking through this agency or planning to fly Emirates on a similar route: think twice or you may get the same unpleasant surprise we did even if the flight code starts with EK you may find in the finer print that your flying on a budget airline.
