This company constantly encourages users to upgrade, so I did. Unfortunately, I've never been able to use the product I purchased, which is an image optimizer plugin. After following the download instructions and installing the plugin, it didn’t work. I tried twice, but still no success.I reached out to their customer support via chat, and the experience was terrible. Their support team lacks follow-up and follow-through. The technical guide they provide is over 10+ pages long, requiring customers to set up temporary access. When I asked the support agent to wait while I worked through the process, they disconnected the chat. To make matters worse, every time you open a support chat, it creates a new ticket, but there’s no follow-up on them. Additionally, the chat window is static, making it impossible to move it around to navigate other areas during the support process.Based on their unprofessional and ineffective technical support, I cannot recommend this company. I haven’t been able to use the product since purchasing the upgrade, so I can’t even rate its functionality.
