elcorteingles

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Worst online supermarket shopping experience

I placed an online order at El Corte Ingles Supermarket in Barcelona worth about $75. The scheduled drop off was between 11 and 1 pm. They delivered it at 9 pm, did not give me a receipt and delivered only half of what I ordered while still charging me for those missing items. I called 5 times the first day to file a complaint and the automated answering service kept hanging up on me due to call volume. When I finally got through, the wait time was 25 minutes. After waiting and getting transferred to another number, I just gave up. This company does not know anything about efficient operations and customer service.

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Date of experience: Apr 04, 2020