El Corte Inglés Viajes travel agency sold us a cruise insurance that the travel agent claimed would cover any reason to cancel. We fell for it and paid for a cruise on Norwegian Epic to depart last September 6 from Piraeus, Greece. Due to a sudden work complication of my wife three weeks before departure, we were unable to travel and asked Corte Inglés travel to reschedule the cruise. They refused so we contacted the White Horse Insurance that they are resellers of to ask for a refund. That was refused on grounds that the reason must be one of the insured is bed-ridden and under care -- a far cry from the Corte Inglés travel agent telling us that we could cancel and receive a refund for any reason, any time. We have a claim against both registered with the Spanish government insurance regulator. ECI Viajes should be fined and refund our cruise and airline purchase costs, and White Horse (supposedly an EU company but appears to be offshore) should be banned from operating in Spain. I imagine that there are many other complaints registered against them. So, I suggest not buying any form of insurance from El Corte Inglés, travel or whatever type, as they are reselling junk contracts from hustler offshore companies. And yes, we cut up our Corte Inglés cards and shop elsewhere now!
