Ordering online is nothing like shopping in store. You would think with their reputation they would do better. First time I ordered a computer with 24hr delivery, really needed it as mine broke, took a week to arrive. Next ordered some dog food as couldn't get to the store. The box arrived late again and bashed in, I'm surprised there was anything in the box as it was pretty much fully open. I complained to them saying I can send photos of the box as there was no option to attach photos. They took over a month to reply and just said sorry. Followed by another email asking for a review on their customer service. I expect more from a company like this and if I can't get to the store, I won't bother ordering online either.
